After-sales service

For jewelry repairs or restorations, our workshop handles each request on a case-by-case basis. It takes an average of 3 to 4 weeks for your repaired jewelry to be returned to you.

Our jewelry is guaranteed for 1 year from the date of purchase for orders placed on our website. If during this period one of your pieces of jewelry breaks or, in exceptional cases, the thread stretches, we will cover the repair provided that you are in possession of at least the pendant and the branded tag, as well as at least half of the jewelry.

For jewelry purchased at one of our points of sale, they are also guaranteed for 1 year, upon presentation of proof of purchase from the boutique. We will cover the repair provided that you are in possession of at least the pendant and the branded bead.

For any purchase for which the warranty period has expired, it is also possible to benefit from our after-sales service (whether the purchase was made on our website or in a boutique).

Approval for the repair must be obtained beforehand by sending a photo to contact@tetesblondes.com

After approval, it is necessary to pay our €19 after-sales service fee by clicking on the following link: https://www.tetesblondes.com/products/sav-forfait-reparation-1-bijou-tetes-blondes-hors-garantie-12-mois

As each of our collections is offered in a limited edition, we unfortunately no longer have the materials necessary to repair jewelry that is more than 3 years old. These can therefore no longer be covered by our repair service.