After-sales service

For jewelry repairs or restorations, our workshop handles each request on a case-by-case basis. It takes an average of 3 to 4 weeks for your repaired jewelry to be returned to you.

Our jewelry is guaranteed for 1 year from the date of purchase for an order placed on our site. If during this period, one of your pieces of jewelry breaks or, exceptionally, the thread becomes loose, we will cover the repair provided we are in possession of the pendant and the brand plate at a minimum.

When you purchase our jewelry from one of our retail outlets, it also comes with a 1-year warranty, upon presentation of proof of purchase in store. We will cover the cost of repairs provided you are in possession of at least the pendant and the brand plate.

For any purchase whose warranty validity has expired, it is also possible to benefit from after-sales service (whether a purchase on our website or in store). A flat rate of 15 euros including tax is required. To validate the repair, you can pay for it on the following link: https://www.tetesblondes.com/shop/1001-sav-forfait-hors-garantie-12-mois.html

Once your payment has been validated, you send your jewelry to:

12 avenue de la grande Bégude,
13770 Venelles
To the attention of Sunnyland Creations.

To return and track your jewelry, please include your personal details, email address, and mobile phone number in the shipment.